Objectives

i. Understand the principles of digital customer service and its impact on business growth and success. ii. Learn best practices for engaging customers through digital platforms. iii. Enhance communication skills for digital interactions. iv. Explore AI and automation tools for customer support. v. Develop effective strategies for handling customer complaints and feedback.

Target Group

Customer Service Representatives, Sales and Marketing Officers, Business Owners and Entrepreneurs, Public Relations Officers, Admission Officers, IT, and Digital Communication Specialists, Social Media Managers, as well as any professionals involved in customer support and engagement.