Objectives

i. To equip participants with advanced communication and complaint resolution skills for real workplace pressure situations. ii. To enable accurate and efficient use of ICT tools in daily operations. iii. To integrate practical AI tools into customer service and office workflows. iv. To transform weak workplace performance in customer service environments.

Target Group

Office attendants, Secretaries, Receptionists, Customer service managers, Administrative officers, Helpdesk officers, Sales personnel and other interested parties.