Objectives

i. To understand the Fundamentals of Customer Care. ii. To develop Effective Communication Skills iii. To enhance Professionalism in Service Delivery iv. To apply Practical Problem-Solving Strategies v. To foster Customer Loyalty and Satisfaction vi. To adapt Customer Service Skills to Diverse Environments vii. To utilize Technology to Enhance Customer Experience

Target Group

Includes Receptionists, secretaries, Office attendants, Customer service representatives, Marketing officers, Call-center agents, Help desk staff, Sales representatives, Marketing officers, Account managers, Customer service supervisors, Branch managers, Department heads, Staff from banks, insurance, healthcare, hospitality, retail, telecommunications, education, NGOs, government agencies, and anyone whose role involves interacting with customers, clients, or the public.