Objectives

The objective of this training workshop is to enable the participants increase their number of customers as per their field of specialization, grow margins, build strong customer relationships, and demonstrate the organization`s commitment to service excellence in every customer contact.

Target Group

Directors, Managers, Executive Assistants, Customer Service Managers/Officers Secretaries, Human Resources Officers, Front Office Operations Officers, Receptionists, Security Guards, Office Clerks, Head of Sections, Declaration Officers, Librarians, Admission Officers, Marketing Managers and Coordinators from both Public and Private Organizations/Institutions and other Interested Individuals.